2-Year Quality Guarantee
At GamersBarn.com, we are committed to providing high-quality products that meet your gaming needs. We stand behind the quality of our products and offer a 2-year guarantee for items that can be proven to be lacking in quality.
What does the 2-Year Quality Guarantee cover?
The 2-Year Quality Guarantee covers any defects or faults in materials or workmanship that affect the functionality or performance of the product. This guarantee is applicable when it can be demonstrated that the product’s quality is below the expected standard.
How to claim under the 2-Year Quality Guarantee:
- Contact our customer support team: If you believe your product is lacking in quality and falls under the guarantee, please contact our customer support team within the warranty period.
- Provide proof of purchase: To initiate a claim, you will need to provide proof of purchase, such as an order number, invoice, or receipt. This will help us verify the product’s purchase date and confirm its eligibility under the guarantee.
- Describe the issue: Clearly describe the issue you are experiencing with the product. Include any relevant details or supporting evidence to help us assess the quality concern accurately.
- Evaluation of the claim: Our team will review the information provided and may request additional details or evidence if necessary. We may also guide you through troubleshooting steps or arrange for the product to be inspected.
- Resolution: If the claim is deemed valid, we will provide an appropriate resolution, which may include repairing the product, replacing it with an equivalent item, or issuing a refund, based on our assessment of the situation.
Exclusions and limitations:
Please note that the 2-Year Quality Guarantee does not cover normal wear and tear, damage caused by misuse or accidents, unauthorized modifications, or failure to follow product instructions. The guarantee is also subject to any additional terms and conditions mentioned at the time of purchase.
We are committed to ensuring your satisfaction with our products, and our 2-Year Quality Guarantee reflects our confidence in the quality of our offerings. Should you encounter any issues, our customer support team is ready to assist you in resolving them.
Thank you for choosing GamersBarn.com for your gaming equipment needs!