1. Where do you deliver?

We offer shipping throughout Europe. Whether you’re located in Germany, France, the United Kingdom, or any other European country, we can deliver our products to you.

2. What is the estimated delivery time?

The estimated delivery time for orders is 2-5 business days within Europe. Please note that this is an estimate and delivery times may vary depending on your location and any unforeseen circumstances.

3. How much does shipping cost?

The shipping cost will be calculated during the checkout process based on the weight, dimensions, and destination of your order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

4. Do you offer express shipping?

At the moment, we do not offer express shipping options. However, our standard delivery time of 2-5 business days provides a reasonably fast delivery service within Europe.

5. Can I track my order?

Yes, we provide order tracking for all shipments. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your delivery.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. You can initiate a return within 30 days of receiving your order. The product must be in its original condition and packaging. Please refer to our “Returns and Refunds” page for detailed instructions on how to initiate a return.

7. How do I return an item?

To return an item, please contact our customer support team. They will guide you through the return process and provide you with a return shipping label if applicable. Once we receive the returned item and verify its condition, we will process the refund according to our refund policy.

8. Are there any return shipping fees?

If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. However, if you are returning an item for personal reasons or due to a change of mind, you will be responsible for the return shipping fees.

9. Can I exchange an item?

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, we recommend initiating a return and placing a new order for the desired item.

10. What if my item arrives damaged or defective?

In the unlikely event that your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or issuing a refund, depending on the circumstances.